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call queues
asked in We have queue groups where members are not allowed to change their queue status. However, users have an option in their app to ACCEPT QUEUE CALLS, and if they tur that off...they do not get calls to the queue group.
But within the app, the users have a toggle to ACCEPT QUEUE CALLS ... and if they toggle it off, they do not receive cal...
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Oct 6, 2023 at 6:59am
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asked in Accept Queue Calls
Hello,I have been trying to accept calls, but I do not have the option to accept queue calls. My coworkers seem to have ...
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Oct 4, 2023 at 9:46am
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posted in Unable to update call queue, receiving EXT-467 code
You are receiving the EXT-467 error code when trying to update call queue via the REST API, because the currently authen...
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Sep 27, 2023 at 3:55pm
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asked in FEATURE REQUEST: queue routing to VM if agents are available but REJECT the call
Simple feature request - would be very easy to implement. Scenario is this:* Queue is set up to ring multiple people si...
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Sep 21, 2023 at 11:04am
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asked in Why can't we change primary members of a queue on a custom rule?
We have several queue's that need to have users only when the user is available. On a normal user account, this woul...
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Sep 14, 2023 at 7:16am
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asked in Number of rings in call handling issue
Hi, i set up my call handling in my call queue to Sequential. I have 5 members. I set the "Number of rings before t...
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Aug 29, 2023 at 11:40am
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asked in Add Call Queue extention to HUD
The call queue has an extention why can't I add it to the phone hud?? I want to add call queue extentions to the rec...
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Aug 25, 2023 at 8:04am
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asked in Looking for a way to see queue abandon calls in near real time
Use case: Significant portion of our incoming calls gets abandoned in the call queue(they hang up before it gets connect...
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Aug 14, 2023 at 4:46am
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asked in Prevent users from enabling do not disturb?
Hello,We had a bunch of missed calls for about 2 hours today in a call queue and I am wondering if it is possible to pre...
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Aug 9, 2023 at 1:23pm
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asked in Call logs and users queue status?
Hello,We had a bunch of missed calls for about 2 hours today in a call queue and I am wondering if it is possible to che...
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Aug 9, 2023 at 12:40pm
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1
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